CONTACT US
Thank you for contacting LumiHouse. We can assist with product specifications, pre-installation questions, order status, shipping, returns, refunds, and privacy requests. To help us locate an order, include the order number and the name and email used at checkout. For damaged or incorrect items, include clear photographs of the carton, shipping label, complete item, and affected area.
Customer service channels
- Email: [email protected]. We typically respond within 2 business days.
- Toll-free phone: +1 800 821-2358.
- Hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Pacific Time, excluding U.S. federal holidays.
- Operating, shipping, and authorized return address: 5101 E Philadelphia St, Ontario, CA 91761, United States.
- Website: lumihousedecor.shop.
What to include
- Order help: order number, purchaser name, contact email, and the assistance requested.
- Return request: order number, item to be returned, reason, and current condition.
- Damage, missing parts, or wrong item: photos of the carton, label, full item, and affected area; keep all packaging when safe to do so.
- Product question: product name or link, selected size/finish, and your question. Do not email full payment-card numbers, passwords, or government identification numbers.
- Privacy request: use the subject line “Privacy Request” and state the request type and email used with us.